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Shipping Policy

Shipping conditions

For deliveries to Germany, shipping costs of € 3.90 are charged for goods worth less than € 50. If the value of the goods exceeds € 50, shipping to Germany is free.

For our detailed shipping conditions, please refer to our terms and conditions.

Domestic German deliveries are usually made within 2-3 working days. Delivery times to other European countries vary.

If possible, you will receive your order in one single shipment. If for technical or logistical reasons, a separate shipment is required, you will not incur any additional costs.

The delivery is usually carried out within the delivery period specified above with a logistics service provider of our choice to the delivery address you specified.

Did you know?

The goods remain the property of SanaExpert GmbH until they have been paid for in full.

Have you changed your mind? Returns are easy!

If you do not want to keep your product, please call our customer service on our free service number 0800 333 20 30 (within Germany free of charge from a landline and mobile networks).

The customer service will be happy to send you a return sticker that you can print out and attach to the package. Of course, completely free of charge for you.

Please note a few little things:

  • If possible, please only use the return sticker provided by our customer service for returns. Goods returned freight collect cannot be accepted. We ask for your understanding here.
  • If possible, always return the item complete and in the original packaging. Has the return delivery note been stamped or acknowledged? This gives you a proof of your return.

The right of revocation does not apply to distance sales contracts for the delivery of goods that are manufactured according to customer specifications, are clearly tailored to personal needs, which due to their nature are not suitable for a return, which can spoil quickly or whose expiration date would be exceeded.

Prepayment customers, please make sure to include the bank details for reimbursement of the value of the goods in the package.